Terms and Conditions

1. Agreement to Terms. By registering for, submitting payment for, attending, or participating in The Social Tiles Mahjong Winter Retreat 2027 (the “Event”), you (“Attendee”) acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (“Agreement”). This Agreement constitutes a legally binding contract between Attendee and The Social Tiles, LLC (“Company,” “we,” “our,” or “us”).

2. Event Details.

The Event is organized and operated by: The Social Tiles, LLC

Event: Winter Mahjong Retreat 2027

Dates: January 29–31, 2027 (2-night stay)

Location: Petite Acres, New Buffalo Michigan

What Is Included

●              2-night stay at Petite Acres

●              Friday Welcome Dinner and Sunday breakfast

●              Saturday breakfast, lunch and dinner

●              Yoga class(es)

●              Multiple Mahjong event(s)

●              All Mahjong Playing Essentials (tiles, mats, racks- BYOCard*)

What Is NOT Included

●              Airfare or any transportation to/from New Buffalo, Michigan

●              Additional Meals, snacks and beverages, alcoholic beverages

●              Personal expenses, gratuities, or incidentals

●              BYOC- bring your own 2026 National Mahjong League Card

The stay will be in the room, cabin, bed, and occupancy arrangement assigned by the Company. Unless expressly confirmed by the Company in writing, accommodations may be shared, and no particular room, cabin, bed type, occupancy level, roommate, or roommate match is guaranteed. The Company may consider roommate and lodging requests but may assign or change accommodations and roommates in its reasonable discretion based on availability, safety, accessibility, compatibility information provided by Attendees, and operational needs.

3. Registration & Payment. The Event Fee charged to Attendee will be the price displayed at checkout, in U.S. dollars.

Payment Process. Payment is collected securely through our website at the time of registration. By completing payment, you confirm your spot on the trip. The Company will use collected funds to pay the hotel and coordinate all included activities on behalf of Attendees. Payments may be processed by a third-party payment processor and are subject to its applicable terms, privacy policy, processing times, and procedures. Attendee authorizes the Company and its payment processor to charge the payment method provided for all amounts due under this Agreement. Attendee remains responsible for any declined, reversed, disputed, or charged-back payment and any resulting third-party fees or costs, except to the extent caused by the Company’s error or prohibited by applicable law. Before initiating a payment dispute or chargeback, Attendee must provide the Company written notice of the issue and a reasonable opportunity to resolve it, without limiting any non-waivable rights under applicable law. Any refund will be issued to the original payment method and may be reduced by non-refundable payment-processing charges to the extent permitted by law.

Payment Deadline. Full payment is required at the time of registration.

4. Cancellation Policy & Refunds.

Cancellation by Attendee. Because the Company must commit to hotel blocks, vendors, staffing, and other Event expenses in advance, all payments are subject to the following cancellation schedule, based on the date the Company receives written notice:

Cancellation on or before October 21, 2026: Refund of amounts paid, less a $150 administrative fee and any non-refundable payment-processing charges.
October 22–November 30, 2026: 50% refund.
December 1–December 30, 2026: 25% refund.
December 31, 2026 or later: No refund.

Except as expressly stated in this Agreement or required by applicable law, all payments are non-refundable and non-creditable.

To cancel, Attendee must notify the Company in writing via email to thesocialtiles@gmail.com. Cancellations are effective on the date the written notice is received.

Substitutions. An Attendee who is unable to attend may request to transfer the Attendee’s spot to another eligible person at least 30 days before the Event. Any substitution is subject to the Company’s prior written approval, completion of all required registration materials, the substitute’s acceptance of this Agreement, and payment of any additional costs or fees resulting from the substitution. The Company may deny a substitution in its reasonable discretion.

Substitution requests received fewer than 30 days before the Event may be accepted or denied in the Company’s sole discretion and, if accepted, may be subject to an administrative fee and any additional costs incurred by the Company.

No-Show Policy. Attendees who fail to arrive without prior written notice are considered a no-show and are not entitled to a refund of any kind.

5. Cancellation or Modification by the Company. The Company may cancel, postpone, relocate, shorten, extend, or otherwise modify the Event, accommodations, including room, cabin, bed, occupancy, and roommate assignments, schedule, itinerary, vendors, speakers, instructors, meals, or activities when the Company determines that doing so is necessary or advisable for operational, safety, financial, legal, or other reasons. A change in accommodations or roommate assignment will not, by itself, entitle Attendee to a refund or credit, except as expressly provided in this Agreement or required by applicable law. If the Company cancels the entire Event for reasons within its reasonable control and does not offer a rescheduled Event or comparable alternative, Attendee’s sole and exclusive remedy will be a refund of amounts paid directly to the Company for the Event. To the fullest extent permitted by law, the Company will not be liable for airfare, transportation, lodging booked separately, travel insurance, lost wages, or any other costs or losses incurred by Attendee.

Force Majeure. The Company will not be liable for any cancellation, postponement, relocation, interruption, delay, or modification of the Event caused by circumstances beyond the Company’s reasonable control, whether foreseeable or unforeseeable, including acts of God; severe weather; fire; flood; natural disaster; epidemic or pandemic; public-health emergency; governmental order, advisory, restriction, or shutdown; war; terrorism; civil unrest; labor dispute; utility, internet, or transportation interruption; venue or vendor failure; supply shortage; or any other similar event (each, a “Force Majeure Event”).

Following a Force Majeure Event, the Company may, in its discretion, reschedule, relocate, modify, or cancel the Event and may apply amounts paid to a rescheduled or replacement event. If the Company cancels the Event and does not offer a rescheduled or replacement event, the Company will use commercially reasonable efforts to recover amounts paid to hotels and vendors and will refund to Attendee only Attendee’s allocable share of amounts actually recovered, less non-recoverable costs, administrative expenses, and amounts already incurred or committed. Any credit or refund provided under this paragraph is Attendee’s sole and exclusive remedy, and the Company will have no obligation to advance or refund amounts that it has not recovered.

Hotel Non-Performance. If the contracted hotel or other lodging provider is unable or unwilling to perform for any reason, the Company may secure substitute accommodations that the Company determines are reasonably comparable under the circumstances, relocate some or all Attendees, modify the Event, or cancel the affected portion of the Event. Attendee acknowledges that substitute accommodations may differ in location, room type, amenities, or occupancy arrangement. If the Company does not provide substitute accommodations, Attendee’s sole and exclusive remedy will be a refund or credit of Attendee’s allocable share of the accommodation amounts actually recovered by the Company from the lodging provider or applicable insurance, less non-recoverable costs. To the fullest extent permitted by law, the Company’s aggregate liability arising from lodging-provider non-performance will not exceed that recovered amount, and the Company will not be liable for incidental, indirect, special, exemplary, punitive, or consequential damages, including lost airfare, transportation costs, or personal expenses.

Activity Modifications. The Company may substitute, modify, reschedule, relocate, or cancel any activity, meal, session, class, instructor, vendor, or other Event component due to availability, weather, safety concerns, attendance levels, operational needs, or other circumstances. The Company may offer a substitute when reasonably practicable but does not guarantee that any substitute will be identical or equivalent. No refund or credit will be issued for any individual change or cancellation unless the Company elects otherwise in its sole discretion.

6. Limitation of Liability & Release. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY AND ITS AFFILIATES, OWNERS, MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, REPRESENTATIVES, CONTRACTORS, VOLUNTEERS, VENUES, AND VENDORS (COLLECTIVELY, “RELEASED PARTIES”) WILL NOT BE LIABLE FOR ANY INJURY, ILLNESS, DEATH, LOSS, THEFT, DAMAGE, DELAY, CANCELLATION, OR EXPENSE ARISING OUT OF OR RELATING TO THE EVENT, INCLUDING: Acts or omissions of hotels, activity providers, transportation providers, or other third parties; risks inherent in travel, shared accommodations, food service, yoga, Mahjong, and other Event activities; illness, allergic reaction, personal injury, or property damage; theft, loss, or damage to personal belongings; and Event changes, substitutions, postponements, relocations, interruptions, or cancellations. This limitation does not apply to liability that cannot lawfully be waived or limited.

Attendee knowingly and voluntarily assumes all risks associated with travel to and participation in the Event and releases, waives, and forever discharges the Released Parties from all claims and liabilities described above, whether known or unknown, except to the extent such release is prohibited by applicable law. TO THE FULLEST EXTENT PERMITTED BY LAW, NO RELEASED PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, LOST INCOME, LOST OPPORTUNITIES, OR LOSS OF ENJOYMENT. THE RELEASED PARTIES’ AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE EVENT OR THIS AGREEMENT WILL NOT EXCEED THE AMOUNT ACTUALLY PAID BY ATTENDEE TO THE COMPANY FOR THE EVENT.

7. Attendee Responsibilities:

• Attendee is responsible for valid identification, required travel documents, transportation, travel insurance, personal property, and all expenses not expressly included in the Event fee.

• Attendee must comply with applicable laws, venue and vendor rules, safety instructions, and reasonable directions from the Company.

• Attendee must behave respectfully and must not engage in conduct that the Company reasonably determines is disruptive, unsafe, unlawful, harassing, threatening, or detrimental to the Event or others.

• The Company may deny admission to or remove an Attendee for such conduct, without refund or credit, and Attendee will be responsible for resulting transportation, lodging, damage, and other costs.

• Attendee must timely disclose relevant dietary restrictions, allergies, accessibility needs, and medical conditions, but the Company does not guarantee that any requested accommodation can be provided.

• Attendee is solely responsible for determining whether Attendee is medically and physically able to travel and participate.

• Attendee will indemnify, defend, and hold harmless the Released Parties from third-party claims, damages, losses, and reasonable attorneys’ fees arising from Attendee’s breach of this Agreement, unlawful or wrongful conduct, or damage caused by Attendee, except to the extent prohibited by law.

Alcohol Provision:

Alcoholic beverages may be available for purchase or consumption during portions of the Event. Attendees who choose to consume alcohol are solely responsible for doing so responsibly and for their own conduct and safety. Attendees must comply with all rules and policies of the venue and beverage providers. The Company reserves the right to restrict an Attendee’s participation in an activity when reasonably necessary to protect the safety of the Attendee or others.

8. Health & Safety. Attendee acknowledges that travel, shared accommodations, yoga, food and beverage service, and other Event activities involve inherent and other risks, including illness, communicable disease, allergic reaction, bodily injury, disability, and death. Attendee voluntarily assumes those risks and represents that Attendee is physically and medically able to participate. The Company does not provide medical advice, supervision, diagnosis, treatment, or emergency services and does not guarantee an allergen-free or pathogen-free environment. The Company may require an Attendee to refrain from an activity, leave the Event, obtain medical attention, or comply with health and safety measures when the Company reasonably considers such action appropriate. No refund or credit will be provided in connection with such action unless required by law.

9. Privacy & Photography. By attending the Event, Attendee grants the Company and its designees a perpetual, worldwide, royalty-free, transferable right to photograph, record, reproduce, edit, publish, display, distribute, and otherwise use Attendee’s name, image, likeness, voice, statements, and appearance in any media for advertising, promotional, social-media, archival, and other lawful business purposes, without further notice, approval, or compensation. An Attendee who does not wish to be intentionally photographed or filmed must notify the Company in writing before the Event and must comply with reasonable identification or seating instructions; however, the Company cannot guarantee exclusion from incidental crowd or background images. The Company may collect, use, retain, and disclose Attendee information as reasonably necessary to administer the Event, process payments, address safety or legal requirements, and coordinate with hotels, vendors, insurers, and service providers, in each case subject to applicable law. The Company will not sell Attendee personal data.

10. Governing Law & Dispute Resolution. This Agreement will be governed by the laws of the State of Illinois, without regard to conflict-of-law principles. Before initiating a proceeding, Attendee must provide the Company written notice describing the dispute and requested relief and allow at least 30 days for informal resolution. Any dispute not resolved informally will be resolved exclusively by confidential, binding arbitration on an individual basis under the American Arbitration Association’s Consumer Arbitration Rules, before one arbitrator, in Chicago, Illinois, except that either party may bring an individual claim in a court of competent jurisdiction for small claims and the Company may seek injunctive or equitable relief in any court of competent jurisdiction. Payment of arbitration filing, administration, and arbitrator fees will be governed by the applicable rules and applicable law. ATTENDEE WAIVES ANY RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. Each party will bear its own attorneys’ fees and costs except as otherwise required by law or awarded for a frivolous or bad-faith claim. To the fullest extent permitted by law, any claim must be filed within one year after it accrues or it will be permanently barred.

11. Modifications to These Terms. The Company may update this Agreement to address changes in law, safety requirements, vendors, venues, Event logistics, or Company practices. The version accepted by Attendee at registration will govern except for changes required by law or reasonably necessary to protect health or safety, which may take effect upon notice to the email address provided at registration. No waiver or modification requested by Attendee will bind the Company unless contained in a writing signed by an authorized Company representative.

12. Entire Agreement. This Agreement constitutes the entire agreement between Attendee and The Social Tiles, LLC concerning the Event and supersedes all prior or contemporaneous communications, representations, promises, and agreements, whether oral or written. If any provision is held invalid or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect. The Company’s failure to enforce any provision is not a waiver. Attendee may not assign or transfer this Agreement except through a substitution approved under Section 4; the Company may assign this Agreement to an affiliate or successor or in connection with the Event. Provisions that by their nature should survive will survive cancellation, termination, or completion of the Event, including payment obligations, releases, limitations of liability, indemnification, dispute resolution, and media rights.

13. Contact Information. For questions about these Terms and Conditions, cancellations, or the Event, please contact: The Social Tiles, LLC Email: thesocialtiles@gmail.com

14. Notices. The Company may provide notices under this Agreement by email to the address supplied by Attendee at registration. Notice will be effective when sent, unless the sender receives an automated failure notice. Attendee is responsible for maintaining a current email address and monitoring that account for Event communications.

Electronic acceptance, electronic signatures, and records of online registration or payment will have the same legal effect as originals. This Agreement may be accepted in counterparts, each of which will be deemed an original and all of which together constitute one instrument.